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DentalKing dental clinic management software

Refund Policy

1. Try Before You Pay

Every clinic starts with a 14-day free trial with full access to every feature — no credit card required. Billing only begins once you actively decide to continue, so you will never be charged for something you have not chosen. We encourage you to use the trial to confirm DentalKing Software fits your clinic before paying anything.

2. Monthly Subscriptions

Monthly subscriptions can be cancelled at any time with no long-term lock-in. When you cancel, your subscription simply does not renew — you keep full access until the end of the period you have already paid for.

Because billing is month to month and you can stop at any time, payments already made for a started billing month are generally not refunded. The exceptions in sections 4 and 5 always apply.

3. Annual Subscriptions

Annual billing is a bigger commitment, so it comes with a money-back window:

  • First annual payment: if DentalKing is not working out, contact us within 30 days of the payment date and we will refund the annual fee in full.
  • Annual renewals: contact us within 14 days of the renewal date — provided the new period has seen no significant use — and we will refund the renewal in full.
  • After the refund window: refunds are not provided for the remainder of an annual term, but you can cancel renewal at any time and keep access until the term ends. In special circumstances (for example a clinic closing down), contact us — we will always look at your situation fairly.

4. Billing Errors & Duplicate Charges

If you are ever charged in error — a duplicate payment, a charge after cancellation, a wrong amount, or a charge during a period we agreed would be free or discounted — tell us and we will refund the erroneous amount in full, no questions asked.

5. Extended Service Failure

Short interruptions can happen with any cloud service. If DentalKing Software is unavailable to your clinic for a significant, extended period through a fault on our side, contact us — depending on the situation we will offer service credit or a proportional refund for the affected time.

6. Free & Discounted Programmes

  • The free 3-month programme for newly opened clinics and the free trial involve no payment, so no refunds apply to them.
  • For the 30% first-year discount for clinics switching from another software, any refund under this policy is calculated on the discounted amount you actually paid.

7. SMS Costs

SMS messages are sent through the SMS gateway provider your clinic chooses and pays directly in your country. SMS credits and charges are between your clinic and your provider — they are not part of your DentalKing subscription, and we cannot refund amounts paid to your SMS provider.

8. How to Request a Refund

Email us at refund[at]dentalkingsoftware[dot]com (or reach us through the contact page or WhatsApp) with:

  • Your clinic name and the email on the account
  • The payment date, amount, and receipt or invoice reference
  • A short note on why you are requesting the refund

We respond quickly — typically within one business day. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank or payment provider. Refunds are issued in the currency of the original payment; we are not responsible for exchange-rate differences or fees charged by your bank.

9. Changes to This Policy

We may update this policy from time to time. Changes apply from the date they are published on this page and never remove a refund right you had at the time you paid.

10. Contact

For any questions about this Refund Policy, contact us at refund[at]dentalkingsoftware[dot]com.